Privacy notice

This notice explains how Siam Holistic Therapy, 57 New Road, Llanelli, SA15 3DP, uses the personal details you give us.

What we collect

When you send a booking enquiry we receive your name, phone number, email address if you give one, the treatment you are interested in and your message.

When you become a client we keep a record of your appointments, any packages or gift cards, and notes that help us treat you safely, which can include health information you share with us.

Why we use it

We use your details to reply to your enquiry, arrange and remind you of appointments, and give you a treatment that is safe and suitable for you. We do not sell your details or pass them to anyone for marketing.

If you join our mailing list we send occasional news and offers. Every message has a link to leave the list.

How long we keep it

Enquiries are deleted automatically 24 months after they are sent. Client records are kept while you are a client and for as long as we need them for our records.

Where it is kept

Your details are stored securely with Cloudflare, which runs this website. Booking emails are sent through Cloudflare too.

Your rights

You can ask to see the details we hold about you, to have them corrected or deleted, or to stop receiving messages. Send your request through the enquiry form and we will reply.

If you are not happy with how we have handled your details, you can complain to the Information Commissioner’s Office (ico.org.uk).